Work
Making Complex Things Make Sense
I've spent over a decade helping companies communicate technical concepts clearly. Here's a look at what I've built, where I've been published, and the impact of that work.
Who I’ve Worked For
Trusted by teams building tools for millions of developers, retail enterprises, quality assurance teams, data engineering departments, API technical documentation teams, and tech publishers.
Project Scope: How-to documentation for retail industry standards and comprehensive training materials that reduced support ticket resolution time for customer support teams.
Project Scope: 70+ published technical articles, social media management driving measurable traffic growth, demo apps in React/Angular/Vue, advertising voiceovers, and B2B content marketing for a WYSIWYG editor platform.
Project Scope: QA testing standards, dbt data pipeline documentation, and 200% increase in training materials that standardized practices across six Agile teams. Built and managed a code sample repository with 50+ tested examples.
Project Scope: API documentation for 9 telecommunications APIs and new documentation standards that increased developer engagement by 30%.
Project Scope: Complete desktop POS application documentation, release notes for 20+ updates, and Help Center content that reduced support calls for internal developers and FieldStack users.
Project Scope: Technical thought leadership article on data quality and QA processes, reaching millions of developers in the Stack Overflow community.
Project Scope: Technical how-to guides and explainers translating complex tech concepts for mainstream audiences on a top technology publication.
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Published Writing
Beyond client work, my writing has appeared in several technical publications:
Technical Articles
- Stack Overflow Blog:
- How-To Geek: Multiple technical how-to guides and explainers.
- Panoply Blog: Multiple articles on PostgreSQL and data warehousing.
- TinyMCE Blog: 70+ articles on developer tools, rich text editors, and web development.
Culture & Tech Writing
- The Mary Sue: Technology and culture coverage.
- Women Write About Comics: Comics and video games content.
What I Work With
Collaboration Tools: Slack, Atlassian tools (Jira, Confluence, Bitbucket), Google Business Suite, MS Business Suite, MS Office365, and Zoom.
AI Tools: Granola AI, Napkin AI, ChatGPT, Anthropic Claude, Canva AI, Squarespace AI, and GitHub Copilot.
AI Integrations: OpenAI and Anthropic integration into rich text editors.
Content Creation Tools: Zuddl/Parmonic, Screen Studio, iMovie, Audacity, GarageBand, Canva, Procreate, Scrivener, and Cricut Studio. Languages & Databases: HTML, PHP, MySQL, SQL, PostgreSQL, Python, Java, Ruby, CSS, and JavaScript.
JavaScript Frameworks: React, Angular, Vue.js, and vanilla JavaScript.
Documentation: Markdown, YAML, JSON, OpenAPI/Swagger, dbt (data build tool), and developer portals.
Data Engineering: dbt, SnowSQL, Snowflake, Airflow, ETL pipelines, Qlik, Fivetran, AWS, Oracle, and data ingestion systems.
Testing & Automation: Cucumber, Karate, Selenium, and qTest.
APIs and API tools: REST APIs, GraphQL APIs, and Postman.
Developer Tools: Git/GitHub, DBeaver, Docker, IntelliJ Idea, PyCharm, Sublime Text, and Obsidian.
I'm available for:
Ghostwriting blog posts.
B2B tech articles for company blogs.
API documentation and developer guides.
Software development documentation.
Marketing content copywriting.